FAQ

August 1, 2016

FAQ

The React Mobile safety app works with:
iOS: Compatible with iPhone, iPad, and iPod touch.
Android: Works with Android phones running Android 4.0 and up and with LE Bluetooth 4.0 support.
To download the app search for "React Mobile" on the App Store or Google Play Store and download the app. You can also visit ReactMobile.com to find a link to the app on either the App Store or Google Play Store.
You will prompted to sign up or sign into our app upon running React Mobile for the first time. You can sign in using an email and password or you can sign in using Facebook.
You can logout but we don't recommend doing this unless you remember your sign in password.
The home screen interface has one main control with three different modes in the shape of a triangle. In the top left is the green "I'm Fine" mode, in the top right in the yellow "Follow Me" mode, and at the bottom is the red "Help Me" mode. To change modes slide your finger from the current mode to the mode that you would like to change to. When you launch the app you will start in "I'm Fine" mode. From here you can go to either "Follow Me" mode or activate "Help Me" mode. From "Follow Me" mode you can return to "I'm Safe" mode or activate "Help Me" mode. From "Help Me" mode you have to return to "I'm Safe" mode before you are able to activate "Follow Me" mode. From the home screen you can also click the button at the bottom of the screen to pair your Sidekick device and you can click on the menu in the upper right corner to access Saved Follow Me's, contacts, and settings.
Yes*. All Follow Me requests, Follow Me updates, and Help Me alerts are sent out using your phone's connection to WiFi or to a cellular network. This means that to use the app you need a connection to either Wi-Fi or a cellular network. If you launch the app with no data connection you will just see a black screen. If this black screen continues once you have a data connection kill the app and re-launch it. If you have already launched the app and then lose your data connection the app may freeze up when you take an action that requires a data connection. If this happens kill the app and re-launch it when you have a data connection. *If the React Mobile app does not work because of no data connection please still dial 911 (or whatever the local authority's phone number is) if there is an emergency. Often phones can make an emergency call even with no data or cellular connection. Follow Me Mode
To activate a Follow Me request first slide the control to the yellow "Follow Me" circle. This will bring up the "Follow Me Request Screen". From this screen you can invite contacts to follow you, add a duration, add a destination, add a message, and choose to post to a social network. Once you have filled out the Follow Me request press "Send request" to send out the request to your invited contacts and selected social networks.
From the "Follow Me Request Screen" click the "+" button underneath "Invite person to follow you" to bring up the "React Buddies Screen." From here you can select an emergency contact to invite to follow you. Once you have added an emergency contact to your Follow Me request you can invite more contacts by repeating the same steps.
From the "Follow Me Request Screen" click "Please Select Duration" under "Add details." Scroll the hours and minutes to select how long you would like your Follow Me to last for. Setting a duration is required in order to send a Follow Me request.
If the duration runs out while you are still in Follow Me mode you will receive an email that says "Your follow me has expired. If you are safe, please notify your followers." Your contacts that you invited to follow you will also receive a message "I may not have arrived at my destination. Please check on me"
From the "Follow Me Request Screen" click "Please Select Destination" under "Add details." From here you can either search for a destination in the "Search" text box, or find your location on the map. To select your location on the map click and hold on your destination until a pin drops to mark your destination. Once you have selected a destination click "Done."
From the "Follow Me Request Screen" click in the text box under "Add message" and type your message. You can also click the message icon under "Add message" to select a saved Follow Me message.
From the "Follow Me Request Screen" click the message icon under "Add message." To add a new saved message click the "Edit" button in the upper right corner, then click the "+" button in the upper right corner, then click in the text box and type your message, then click the "Add" button in the upper right corner. When you are done editing your saved messages click the "Done" button in the upper left corner.
From the "Follow Me Request Screen" click the message icon under "Add message." To change a previously saved message click the "Edit" button in the upper right corner, then click on the message you would like to change, then click in the text box and edit the message, then click the "Save" button in the upper right corner. When you are done editing your saved messages click the "Done" button in the upper left corner.
From the "Follow Me Request Screen" click the message icon under "Add message." To delete a saved message click the "Edit" button in the upper right corner, then click the red delete icon and then click "Delete." When you are done editing your saved messages click the "Done" button in the upper left corner.
When you start a Follow Me request an initial message will go out to all of your invited contacts for the request and enabled social networks. By default this initial message will have a link to follow your location and say "Hi, this is Your Name will you follow me to keep me safe?" You can customize this message in your Follow Me request. If the duration of your Follow Me request runs out while you are still in Follow Me mode your invited contacts and enabled social networks will receive a message that notifies them that they should check in with you. When you return the control to "I'm Safe" another message will go out to your invited contacts for the request and enabled social networks that tells them "I'm safe! Thanks for protecting me."
Once you have sent out a Follow Me request you will see a list of your invited contacts underneath the main control. Initially for each contact it will there will be a status label that reads "Pending." Once the contact has accepted your Follow Me request the status will change to read "Following." If the contact clicks on "Ignore" when they receive the Follow Me request the status label next to their name will change to "Not Following."
When you click on the message icon a new email to this contact will be opened. When your click on the phone icon you will be prompted to call the selected emergency contact.
When you move the control back to "I'm Fine" after being in "Follow Me" mode you will be given the option to save your Follow Me request. Saving a Follow Me request will allow you to quickly send out a similar request in the future. Saved info will include Contact(s), duration, destination, and personalized message. If you would like to save your Follow Me request enter a name for the request in the text box and click "Save." If you don't want to save the request click "Cancel."
To reuse a saved Follow Me request click on the menu icon and then click on the Follow Me request that your would like to reuse under "Saved Follow Me's." Edit any info you would like to change for your current Follow Me and then click "Send request" to send the Follow Me request.
Not currently – but stay tuned for updates.
To activate a Help Me mode slide the control to the red "Help Me" circle. You can also activate Help Me mode with the React Mobile Sidekick. When Help Me mode is activated a Help Me message will be sent out to the emergency contacts and social networks that you have enabled in "Help me settings." When you activate Help Me mode the local authorities will automatically be called after a 10 second delay if "Call emergency services" is enabled in the "Help me settings." During the 10 second delay you can cancel the call to emergency services.
By default when you activate a Help Me SOS alert a message with a link to your location and that says "Help! This is Your Name and I need help now!" will be sent to all of your emergency contacts immediately. A 10 second countdown will also start and if this countdown reaches 0 before you have cancelled it the local authorities (911) will be called. In the "Help Me Settings" you can change what your Help Me message says, enable or disable local authority dialing, choose whether or not your SOS alert is sent to all react buddies, and choose if your alert is sent to your social networks.
By default your SOS alert is send to all of your React Buddies, and the local authorities are called after a 10 second delay. In the Help Me Settings you can turn emergency services dialing on or off. You can also turn alerts to all React Buddies and to social networks on or off.
You can choose which groups of people your SOS alert is sent to in Help Me Settings. These groups include emergency services, all React Buddies, and social networks. You cannot choose individual React Buddies for your SOS alerts to be sent to.
Click on the menu icon and then click on "Help Me" under "Settings" to bring up the "Help me settings." You can click in the text box under "Post canned message" and type a new Help Me message. You can also click the message icon next to the text box to change the Help Me message to a saved message or to add a new saved message. Once you have made a change make sure to click "Save" at the bottom of the screen to save any changes.
Click on the menu icon and then click on "Help Me" under "Settings" to bring up the "Help me settings." Near the bottom of the screen are controls for Facebook and Twitter. You can toggle these controls on or off to decide if your Help Me message should be sent to these social networks. Once you have made a change make sure to click "Save" at the bottom of the screen to save any changes.
The SOS alert will still be activated. Depending on the device you are using the SOS alert may take a few seconds to activate and in some cases the alerts will be sent after you complete your call.
For signing back in if you sign out of the app
You can change your password in the Menu>My Info section of the app.
Click on the menu icon and then click on "My Info" under "Settings." To add or change your picture click on the picture box. You can then choose to either add a picture from your phone's Photo Gallery or take a new picture with your phone's camera.
You can change your name in the Menu>My Info section of the app.
You can change your email in the Menu>My Info section of the app.